Kiā ora e te whānau
For those Tawhai Whanau who have orders from the Bookclub 5, please read the following email received from Scholastic.
Scholastic New Zealand’s Auckland warehouse is currently closed due to the COVID-19 lockdown.
We have received a number of queries from schools and parents enquiring as to the status of their orders. Due to the lockdown, we have a number of unfulfilled orders stuck in our warehouse. As books are deemed non-essential items, we are not able to operate and ship any of these orders to school or homes.
I’m sure that you will understand that this situation is beyond our control, as it is for many New Zealand organisations and we thank you for your patience and understanding.
Rest assured, we will be prioritising these orders as soon as Auckland reaches level 3 and our fantastic team gets back to our warehouse. Auckland orders will be dispatched to schools as soon as Auckland reaches level 2 and students return to in-person learning.
In the meantime, if you have any questions related to your order please email firstname.lastname@example.org. Our Customer Services Team are working from home and will reply to your email with an update as soon as they are able to.
Please stay safe during the lockdown.
The Scholastic Team